At The Urban Service, we are committed to delivering professional and timely cleaning services to our clients. This Service Delivery Policy outlines how we fulfill our services and what you can expect from us.
1. Booking & Confirmation
All service bookings must be made via our website, phone call, or WhatsApp. Once we receive your booking, our customer support team will confirm your appointment via call or message.
2. Delivery Timeline
Services are typically delivered within 24 to 72 hours of confirmation, depending on service type, availability, and your location. Urgent bookings may be accommodated at additional charges based on availability.
3. Service Locations
We currently provide cleaning services in Ahmedabad and nearby areas. For service availability in your area, please contact our support team.
4. Delays & Rescheduling
If a scheduled service is delayed due to unavoidable reasons (such as weather, client-side issues, or operational challenges), we will inform the customer and reschedule the service at a mutually convenient time.
5. Completion of Service
Our cleaning staff follow high standards and complete the assigned tasks as per the selected package. Once the service is completed, we may take feedback to ensure satisfaction.
6. Contact Information
For any service-related questions, status updates, or concerns, you can reach us at:
The Urban Service
Phone/WhatsApp: +91 7600604493
Email: enquiry@theurbanservice.com
Website: www.theurbanservice.com
